Special Citizen Services

When the brown stuff hits the fan abroad, the safety of U.S. citizens in that country becomes the priority of the American embassy. We don’t have a budget to buy you a plane ticket home, we don’t have the space to let you stay in the embassy, and we don’t have guns to protect you. What we do have is smart, dedicated people who know the local language, legal system, and culture. We also have a great communications network to help you locate your family, so you can arrange your transportation to safety.

I just finished the last module of the consular services training program. This module was called “special citizen services.” The “special” includes helping citizens get to safety when disaster hits, visiting citizens in the hospital and in jail, and communicating with family when a citizen dies overseas. That last one is tough. Can I make a request of everyone? When you travel overseas, please don’t die. Not only is it hard on the Foreign Service officers, who have to identify the body, and locate and notify the next of kin, but it is ungodly expensive for you to ship a body back to the U.S. And your family has to pay for it. The State Department has no budget for that.

We had a big simulation exercise in class yesterday, practicing how to coordinate our efforts when a disaster hits. You would be surprised how complex it can be. A “go team” of Foreign Service officers locates U.S. citizens who have been involved in a disaster, and try to facilitate communication with family and friends back home. In the case of a large disaster involving many people, just locating U.S. citizens is time-consuming. Until we find them, we can’t begin to help with communication. In addition, the Privacy Act of 1974 prevents us from releasing information about U.S. citizens who may have been hurt, kidnapped, arrested, hospitalized, etc without permission explicit. If we don’t have a written waiver, we can’t even tell family members about the well-being of a U.S. citizen. That can be frustrating for worried people trying to get news of their family member overseas.

I want to help people, and I hope that in the event that I have to work on a disaster team, that I am able to do some good. But please, do your part. When you travel overseas, PLEASE register with the State Department, so that if we have to contact your family, we can save some time. Go to http://travel.state.gov/ and enroll in the Smart Traveler Enrollment Program program.

And please, please, please, don’t die overseas.

Arrested overseas? This might come to a shock to you,…

…but when you go to another country, you are subject to the laws of that country. Apparently, consular officers often have to break that news to U.S. citizens abroad. The breaking of this news often happens when the U.S. citizen is sitting in a foreign jail cell.

“Get me out of here,” they often say to the visiting consular officer. That isn’t going to happen.

This week is the final week of my consular training. This week’s topic is the “special services” that we will perform for U.S. citizens abroad. Unfortunately, the times when U.S. citizens are most likely to interact with their embassies abroad is when they get into trouble. The U.S. embassy is sort of like the diplomatic emergency room for U.S. citizens.

Today in class we learned about prison visits. The instructor told us that when incarcerated U.S. citizens see a consular officer from the embassy visit them in jail, their first request is commonly “get me out of here.” Of course, remembering the first sentence of this blog post, you know that this does not happen. Regardless of what some people might think, diplomats really don’t have the power to spring people from foreign jails.

FSI jail

Believe it or not, this was our classroom today. The bars are real, the rat is fake.

What we can do is to make sure that they are healthy, safe, fed, that any medical issues are being addressed, and that their rights are respected. We are also conduits for communication with their family. We can tell prisoners about the local legal system, and give them names of lawyers, but of course we are not lawyers ourselves, and can’t give legal advise.

I have some experience in trying to help incarcerated people. My experience was as an interpreter for Chinese nationals in the U.S. The prisoners were often disoriented, confused, and didn’t have a clear understanding of their situation. Jails smell like despair. People who have been arrested and who are sitting in a jail cell are living in a nightmare.

I can remember talking with one Chinese guy right after he was arrested, when he was in court for his initial hearing of the charges in front of a judge. Before the judge entered the courtroom, I tried to build some rapport with him, and show some human kindness. His first question to me was: “where am I?” He had been arrested in one city, spent the previous night in a jail in another city, was appearing in a third city, and was going to be bussed to yet another city to spend that night in another jail.

He wanted me to call his sister in New York and let her know where he was. I cleared it with the D.A. and his court-appointed lawyer, and then made the call. I didn’t have any obligation to do it, but I could do it, and it seemed like the human thing to do, so I made the call. The fact that I thought he was guilty didn’t mean he wasn’t entitled to some human decency.

Even when working with people who were clearly guilty, I always sympathized with their circumstances.  Regardless of the bad decisions that people make that get them arrested, being in jail is a scary experience. If I do prison visits when posted abroad, I’m sure that I will feel the same sympathy for the people in jail, and will try to do what I can to help them.

But I can’t get them out of jail, so if you’re ever arrested when abroad, don’t even ask.

 

Yet another snow day

Good morning, Washington, D.C.!

IMG_0434

This is, I think, the fourth snow day since I started with the Foreign Service.

Snow days cause considerable interruption to the training schedule. There is no flexibility built into the schedule. There are classes scheduled to begin immediately after us, and there are other classes that are just a few weeks in front of us in the training program. If we had to delay classes, it would cause a cascading effect on all the training schedules.

After the previous snow day a few weeks ago, the course coordinators compressed the content so that it would fit into the same time period. That meant longer days, more homework, and shorter breaks. It was stressful for everyone.

Last week, I was just feeling that we were getting back on track, and then this storm hit us. I’m afraid that we are back to a more compressed and stressful schedule. 🙁

 

Determining Nationality

U.S. embassies represent the US government to their host country governments. The ambassador is the personal representative of the President of the United States to the foreign government. There certainly is some amount of representational activities that embassies participate in. The stereotypical cocktail party where people dress in tuxedos and hobnob with leaders of foreign governments.

That certainly happens in the diplomatic world, but I am not going to be part of it. At least, not for several years. I am going to be a consular officer for two years at least. No striped pants and platters of cookies for me. I am going to do blue-collar diplomacy. I am going to earn my paycheck through seriously hard work.

Most of the people who work in embassies spend their days providing services to U.S. citizens and to people who want to travel to the United States. That is what I am learning about now. I am in a six week course during which I learn how to help Americans who have gotten into trouble overseas, and to do something called “adjudicate” a visa application.

The American Citizen Services portion of this concert at work is very interesting. I am learning a lot about U.S. law regarding citizenship and nationality. For example, there is a common perception that if your parent was a US citizen, that you automatically are a U.S. citizen by birth. While this is true in certain circumstances, it is not always true. The law is quite complex. Part of our job is to apply the citizenship laws of the United States went we determined that child who was born abroad acquired citizenship at birth.

For example, if a woman who was born in the United States gives birth to a child outside the United States, her child is that U.S. citizen automatically. But what about a woman who is not a U.S. citizen, but who is married to a U.S. citizen and gives birth outside the United States? Is her child U.S. citizen by birth? The answer, but the answer to most questions regarding the law, is: “it depends.” The truth is that U.S. citizenship is not as simple as a lot of people assume. The law is complicated, and so the process to determine if someone is a U.S. citizen is complicated as well.

We spent over a week learning about the various conditions under which a child born abroad acquires or doesn’t acquire U.S. citizenship. Reflecting back on my own life, in retrospect, I am really glad that my children were born in the United States. Otherwise, because their mother was not a U.S. citizen when they were born, I would have had to jump through some hoops in order to ensure that our kids were U.S. citizens. I know now that because they were born after 1986, that I am a U.S. citizen, and that I lived in the United States for five years, two years of which were after my 14th birthday, that my children, even if born abroad, would be U.S. citizens by birth. However, we would have had to establish those facts with the U.S. Embassy before they could be issued a Consular Record of Birth Abroad (CRBA, pronounced “criba”), which would be evidence that they were U.S. citizens at birth.

I was going to write about immigrant visas, but after all of that information about nationality, my brain is tired, and after reading all of that, yours probably is, too. More later.

To “have “a language

The foreign service has been a cross-cultural experience for me in many ways. I am interacting with people from many different backgrounds: military, government, and private sector. I had expected that, and I enjoy working and interacting with my new colleagues. But one culture that I had expected to be familiar has instead turned out to be another cross-cultural experience: the language departments.

In the academic area that I come from, we talk about language acquisition and language proficiency. A theoretical term for classroom foreign-language learning is “instructed language acquisition.” At the Foreign Service Institute, it is quite different. We have many language departments, teaching many world languages. And overall, they do a really good job. The terminology, though, is quite different. So are the opinions and assumptions of the students in the language programs.

The most commonly used verb to describe language proficiency is “have.” In the foreign service, one does not “speak” the language, one “has” a language. We also use the word “train” instead of “learn”. We are in “language training,” or we don’t have to go to language training, because we already “have” the language.

One of the aspects of the foreign service that attracted me to the job was the fact that diplomats are expected, even required, to have foreign language proficiency, to be able to do complex tasks in foreign languages. We are expected to conduct interviews with the intention of not only extracting information, but also detecting fraud. We are expected to participate in meetings, and not only convey information, but also to grasp underlying or hidden meanings from our interlocutors. These tasks require high levels of language proficiency.

The standards are high, and the service invests a lot in language training. It is not uncommon for a diplomat to spend 10 months in intensive language training, during which several hours a day are spent in the classroom, the language lab, and in doing homework after class. Several of my classmates are in this language training right now. The length of the training depends on the difficulty of the language. But generally speaking, when learning a new language, we can expect to spend between six and 12 months just to get to working proficiency level.

Compared to the academic world, of course, this is incredibly fast. It’s not uncommon for someone to leave the university with a four year degree in a language, and still not have professional working capacity in that language. However, the situations are really quite different. University students spend one hour a day in the language classroom, in addition to all of the other academic classes that they take. In our case, learning a language is our full-time job. It’s all we are expected to do, and we do a lot of work to get there in a short period of time.

But that leads to the next cultural difference with regards to language. In my academic career, I rarely thought about language attrition. The understanding was that if you had language proficiency, you would have it forever. Of course, there are cases, such as immigrants who become immersed in a new language and lose aspects of their first language. But it is almost heresy in academia to state that someone who had language proficiency would somehow lose it. This was implicit in academic policies such as language proficiency tests that did not expire.

In the foreign service, the assumption is that if you have not used the language for a period of time, that you will need a “top off” course to brush up your language skills. If you take a language test to prove proficiency, your score has a five year time limit. The assumption here is that language ability, like any other skill, has to be used actively, or it will decay.

One area of commonality is how language departments communicate to students the difficulty of learning a language. Language learning strategies is also an area that can use improvement. I don’t know very much about the professional training background of the instructors, but it seems that the students have not been instructed in strategies to help them learn the language, other than “work hard”. To be honest, academia needs to improve in this area as well. We know a lot about language acquisition, especially second-language acquisition, but we have not done a very good job in communicating strategies or suggestions to language learners on how they can best make use of classroom time, interaction, and leverage their first language ability to learn a second.

I haven’t been in the foreign service long enough to make any judgment as to which position on language proficiency, language attrition, and language acquisition that I think is more accurate. But it has been interesting observing the cultural differences.

On to the next phase

Last Friday, our initial orientation class ended. There was a ceremony at the State Department main building, where we ceremoniously took the oath of office again. It was a lot more glamorous than our initial swearing in, which took place on the very first day that we reported for duty.

Why did we have to get sworn in twice? Well, we didn’t. It was necessary that we get sworn in on the very first day, because according to the Constitution, we could not officially be employees of the government until we took the oath. In other words, we could not get paid until we took the oath. It made a lot more sense for us to get sworn in right away. Completing the orientation training program was a milestone, so it also made sense to have a ceremony marking the occasion. That’s why we took the oath a second time.

Incidentally, the oath that we took is the same one that the President and members of the military take. It is constitutionally required, so the oath is largely the same for every federal government employee.

To be perfectly honest, the ceremony was really more of a photo op than anything else. Still, it was a lot of fun, the venue was very nice, and I’m glad that we did it.

From now on, the 87 people in my cohort are going in different directions. Some people are going to posts that have language requirements, and they don’t yet speak the languages. They will begin language training on Monday. The length of their language training depends on the difficulty of the language. Some will be in language training for six months, some 10 months, some people will be in training for 11 months. While they are in language training, their job is to learn language. They will be in class for six hours a day, plus homework. Very intensive language training. The requirement is that they will be able to conduct business in the language when they arrive at post. Gone are the days that we demanded everybody speak English, and relied on interpreters to help us interact with the host country government. Modern American diplomats conduct diplomacy in the language of the country where they are posted. This is a very very very good policy, in my opinion.

A few people are going to posts in English speaking countries. They obviously do not need language training. Several other people, myself included, are going to posts where we already speak the language. Since we do not need language training, we will begin the next phase of training. This phase will train us to be consular officers. To be honest, I am not yet sure what this training will entail. I know that it is a six-week program, so there must be a lot to learn. Beyond that, I am not at all sure I know what to expect. As usual, I will have to be flexible, and expect the unexpected.

This has been a very interesting adventure so far. There is much more to come, I’m sure.

FAQs about my post to Shenyang China

When will you leave?

Late in April, after I complete some specific training in Washington, DC.

Will you get to visit home before you leave?

Probably not.

How long will you be there?

The tour is two years. So I will be there until about April 2016.

What about your family?

We still have one son in high school. My wife will stay with him in Michigan until he graduates. Then she will accompany me.

Will you be able to come home and visit?

I can take vacation time and visit home. I hope to be able to return home in June 2015 to attend our younger son’s high school graduation.

Will your family visit you there?

I hope so! I miss them like crazy, and I’ve only been separated from them for a five weeks.

What will you do there?

I will be a consular officer. A lot of the time, I will help people get visas to come to the U.S. for tourism, business, and study. I will also provide services to U.S. citizens in the area who need help.

Did you want to be posted there?

Believe it or not, yes. There were dozens of places on the “bid list,” in many different countries. This one was my top choice.

Why did you want to go there?

Many reasons. First, I wanted a Chinese-speaking post, a place where I could improve my Chinese language skills. Second, I wanted a smaller post. At a small post, I will get to know people better, and I may be able to do a wider variety of things. Third, I did not want to be in a big city. Actually, Shenyang is a big city by American standards – over 6 million people live there. But I specifically didn’t want to be posted in a mega-city like Beijing or Shanghai. Finally, I am interested in the history of the area, and I hope to visit some of the historical sites in the area.

What will be next?

There is no long-term plan. Trying to plan beyond a year or so is like trying to shoot a moving target. All Foreign Service Officers move around from one post to another, so the personnel situation at the posts is always changing. In about a year, I will be able to see what is (scheduled to be) available, and choose my next post at that time.

 

More about my post

My first “tour” will be to Shenyang, China.

First some basics. Where is China? Here’s a globe. The green part is China.

Where_is_China

Where is Shenyang? It’s in the north. Waaaaay up north. I circled it in red on this map. It isn’t the most northern part of China, but it’s pretty far up north. Farther north than most of North Korea.

And it gets cold there. Very very cold.

China_Shenyang

Next post I will answer some FAQs.

I was the Flag Day drama queen

But not on purpose.

The snowstorm cancelled my family’s flight to DC. My wife and sons talked about it, and decided screw it, they were driving to DC. So they drove down. It took them 11 hours, but they made it. Barely.

The Flag Day ceremony started at 3:30. I figured that they would arrive in plenty of time. Evan and I were in constant text message contact, he would update me with their current position, and the Estimated Time of Arrival (ETA) that their GPS was giving.

The ETA was always about 2:45 pm. That gave us plenty of time, I figured. We could meet up in the cafeteria, then walk to the ceremony room together. No drama, right?

GPS systems lie about ETAs.

My fellow trainees are very supportive. We’ve become close over the last five weeks of training. As I met many of their family members in the hallway before the event, everyone assured me that “they’ll make it.”

I got more and more anxious as 2:45 turned into 3:00, then 3:05, then 3:10.

Finally, I couldn’t wait by the visitor’s center any more; I had to go into the room where the Flag Day ceremony was held, and find my seat.

Evan texted me that they got lost, and the GPS stopped giving them useful directions.

See what I mean about GPS systems being liars?

I figured that they would miss the ceremony, but that I would catch up with them later.

So I sat down, and waited for the ceremony to start.

Just when we were about to get started, my wife and kids walked in, right in front of me. I ran up to hug them, and the room exploded with clapping and cheers.

It felt like the end of a romantic comedy movie, when the couple is finally reunited (there was no sound track, though). It was great.

So the ceremony was a big success, and there was no drama. Except mine. No one cried except me. I never thought that I would be the source of Flag Day drama, but you never expect what life actually throws at you.

Oh, and I got my first choice of post: Shenyang, China. More about that later.