Playing Detective

When some people apply for a US visa, they present fraudulent information about themselves. This is beyond the small sins that some people commit when they lie on a resume, like exaggerating salary information, education or a job title. People have lied to me about big things. For example, someone once told me that he was the GM of a big car parts company. When we investigated, we discovered that he actually does work for the company, but his job is to sweep the factory floor. A simple phone call to the company was enough to uncover that lie.

This week I was sent out to another city to conduct site visits, and investigate some cases. I had a list of places to visit, and a mission to confirm applicants’ employment, business activity, income, etc. They day’s activities included a lot of driving around, calling applicants to find their exact places of business. Once we found them, I asked a lot of questions to try to uncover the facts.

Some of the applicants were clearly not fraudulent. They showed me their businesses, talked freely about their customers, their incomes, their plans for the future, etc. Wrapping up those cases is easy. We thanked the applicants for their time, and noted “no fraud.”

Others were clearly fraudulent. The place of business that one applicant listed on his application form didn’t exist. In another case, the address existed, but the business didn’t. We called the applicant to verify the address, and the applicant verified it. Then we said that we were standing at the address, and we couldn’t see his store. “Click,” went the phone. “Fraud confirmed,” went our notes.

It was a fun day. I learned a lot about the local economy, gained some more insight into the city. I like talking with people, and learning new things.

Finding fraud was disappointing, of course. I don’t like it when people lie to me, but in this case, I’m not surprised by it. Some people are almost desperate to get to the US, often because they don’t see a future for themselves in their current circumstances. I can understand that they lie, but it still makes me sad. I feel sad for them on the inside, and do my job on the outside.

Another milestone

Today marks six months since I arrived in China. In some ways, it seems like a short time. Work keeps me very busy, and so the days go by quickly. In other ways, it seems like a long time. I have learned a lot, and done a lot so far, but I miss my family very much.

In the future, when I look back on this time, I hope I will not regret the price that I forced my family to pay by choosing this career path. There are always regrets, of course, and you can never be completely sure that you’re doing the right thing.

Maybe all you can to is try not to second-guess yourself, and look to the future.

I have been horribly insulted

This morning at the visa interview window, I was insulted in a new way. This insult hit me like a solid punch to the solar plexus. My feeling of self-worth has been severely compromised. I may never recover from this attack on my self-esteem.

What happened? A woman applied for a visa with her 2-year-old grandson. She was trying to get the kid to engage with me. In China, children are encouraged to use family terms to address people, like “older brother” or “aunt.” It’s considered polite and a way to build relationships. If a kid calls you “Uncle Bill,” that puts you in a familiar relationship, with its accompanying status as an elder relative.

This applicant tried to get her grandson to do that to me. She told her grandson to use a familiar term to address me.

She told the kid to call me “Grandpa.”

I had to blow off my Chinese lesson today

And I felt really guilty about it. But an important visitor from DC came to the Consulate today, and we wanted to take her out to dinner. We went to a nice Manchu restaurant in town, and had some interesting Manchurian food. As usual, I ate too much.

When dinner was over, and we were going our separate ways, I looked at my watch, and saw that it was 45 minutes until the end of my Chinese class time. For a minute, I thought to myself: I can still run to school and get a little class time in.

Then the little devil guy who was sitting on my other shoulder hit me on the side of my head and told me that I was being an idiot.

So I went home and had some scotch.

Can’t shut this guy up

The Consulate was invited to talk at a local language prep school about study in the US. The plan was for the Public Affairs person to talk about higher education, and for me to talk about choosing a school and applying for a student visa. The PAS person couldn’t make it because of a family situation, so I filled in for her.

Yup, that's my boss.

Yup, that’s my boss.

Apparently one of my jokes worked this time.

Apparently one of my jokes worked this time.

After the talk and Q&A, I was mobbed by people who wanted to ask questions about their individual situations. I’m always happy to talk with people, but they often want to give me their life story, then ask for detailed instructions on how to convince the Consular officer to approve their visa applications. This is a moment for diplomacy.

Authoritative hand gesture.

Authoritative hand gesture.

Talk to the hand!

Talk to the hand!

A few days later, one of the LE Staff in the Consular section showed me a posting on the Internet. Apparently someone in the audience posted a pic of me, and wrote some nice things about me.

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Bloviating in Qiqihar

On my recent city visit to Qiqihar 齊齊哈爾, they let me in to a high school to talk with high school students about studying in the U.S. They put me in a room with 100 high school kids and a PowerPoint presentation, and let me brainwash them for a hour.

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I think the principal was expecting me to talk in English. When he was introducing me, he told the kids that they should raise their hands if they didn’t understand something that I said. When I began by greeting them in Chinese, they clapped, and when I started my presentation, there was a little murmur of surprise in the crowd. They were a great audience, very receptive, and afterwards, a bunch of them came up time to ask follow-up questions.

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I really like this part of my job: I love to talk, and I like interacting with students.

Goooood Morning Qiqihar!

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I am in the remote city of Qiqihar (chee chee ha er). Getting here took all day yesterday: I left Shenyang at 10:00am, and arrived at 5:00pm.

I’ll be here for a few days on an outreach visit. Consular officers are each assigned two cities to visit and get to know. The idea is to understand smaller cities in the region, so that when we are interviewing visa applicants, we can be better judges of their applications.

Today I will visit the local government foreign affairs office, then visit some companies in the area, and finally give a presentation in a local high school.

Not so useful outreach, but a meaningful experience

Yesterday I represented the visa section in an outreach session to parents who are interested in sending their kids to U.S. community colleges. Representatives from several community colleges sponsored an event to promote their colleges. I was asked to be there as a resource person to answer questions about student visas.

There weren’t very many people there, and I didn’t get a lot of questions. I was starting to feel useless, then things got worse. An “agent” for a school cornered me for several minutes and asked why her clients would get denied visas. I told her that the simple answer was that they were probably not prepared to study in America. She wanted to press me on details of their refusals, which I was uncomfortable with. We in the visa section have a love-hate (mostly hate) relationship with agents and brokers. They do provide a valuable service to students who want to study in America, but who need help filling out their applications. That’s where the love part comes in: they help students get admitted to colleges. However, agents and brokers have a tendancy to hijack the process: they can push students to chose a particular school, and even give applicants false documents and tell them to lie in the visa interview. That’s the hate part.

So I wasn’t interested in talking with the agent very much. The agent didn’t seem likely to stop grilling me, so I looked for a chance to be more useful. I saw some parents in the room that were just sitting there, so I engaged one in a conversation. It turns out that she had a lot of questions, but didn’t realize that I speak Chinese, so she was reluctant to approach me.

The woman has a teenage daughter, and she’s considering sending her to high school in America. We talked about how the education systems in China and America differ, and I offered some insight into how Chinese students can benefit from U.S. schools. I shared with her that I have two kids, one in college and one getting ready to apply to college. We talked about the uncertainty of the future, how things are changing so fast, it’s hard for young people to know which direction to take, because we can’t predict where the jobs will be by the time they graduate. I commented that all we can do it encourage them to be flexible and well-rounded, adaptable to change.

She suddenly looked at me and said: “don’t you think that being a parent is really hard sometimes?”

I smiled and said yes, of course, and followed on with some personal experiences about parenting, and offered some perspectives about parenting in American culture.

I felt that the conversation changed at that point. I think that she began to see us not as an American and a Chinese person, or a diplomat and a citizen, but as two people, parents who are struggling with our common role as caregiver to our respective children. As a diplomat, we are supposed to be forging connections with the Chinese government and people. That is often difficult to do, given the linguistic, cultural, and political barriers. In my conversation with this parent, I feel that we managed to break down those barriers. Public diplomacy in China can be described as “challenging.” It’s hard for diplomats to have meaningful connections with the people in China. But through the combination of personal issues and my professional position, I had a small, but meaningful, public diplomacy win.